Aer Lingus - Alienating customers with horrible service

UPDATE:  We finally receive our bags Thursday and fortunately everything was in them!  A big thanks to Trevor Steele - super customer service rep who cut through the bureaucratic BS and got shit done.  Trevor was the only employee to sympathize with us and to take initiative.  Thanks Trevor!

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We need your help!  Aer Lingus recently lost our luggage and they are providing horrible customer service.  We are so worried we won't get our luggage.  Help us #freeourluggage by sharing our story through social media (Facebook, Twitter, Google+, etc).  Much gratitude - Jeff and Megan

SITUATION: We recently traveled back to the States for a weekend via Aer Lingus.  They lost Megan's bag and then proceeded to follow it up with horrible customer service.  I hope this story gets forward on to their management so they can make the appropriate decisions to fix this for future customers.

The reasons our experience was so bad:

1. Lost Baggage - obviously this is bad.  But to some extent it's understandable and a risk whenever flying commercial airliners.  I get that logistics don't always work 100% especially in a complex industry like the airline industry.  But things get exponentially worse with their poor response.
2. Bad policy - Aer Lingus per their policy won't reimburse a customer if it has been less than 24 hours since the bag was lost.  In our situation this was horrible because we had a wedding the next day and would not be able to officially buy stuff until after the wedding started.  I can think of many other situations (e.g. an interview or pretty much any business meeting) where a person would need to purchase stuff within 24 hours.
3. Disorganized process - the process for creating a claim is opaque and confusing for a customer.  We gave them our information but had to request things like "contact information" and our "claim #".  Had we not asked for this information we may never of had contact with Aer Lingus.  Furthermore, the lost baggage is handled by different groups at the different airports we traveled through (Chicago, Dublin and Chicago).  Those groups can not access all the same information and thus many of them are useless.  Our suitcase is currently in a black hole in Dublin (or so they think).
4. Bad decisions - during day 2 in Chicago we told the Chicago baggage claim team to leave our luggage in London since we wouldn't be able to receive it/use it before we had to return to London.  Instead Aer Lingus flew our luggage all the way to Chicago on Sunday just in time for it to arrive as we had to leave.  This is a waste and just increased the risk that they would lose it again (which they did).  How infuriating.  C'mon Aer Lingus fix your processes.
5. Reactive service - it's been four days since Aer Lingus lost our luggage and they have yet to proactively reach out to us with anything like an update.  It's up to us to constantly call them and badger them to create any progress on finding our stuff.  It's pathetic and shows how much they don't care.
6. Terrible attitude - we've now had over 7 conversations with Aer Lingus employees and they have yet to apologize for the inconvenience of losing our baggage.  If you truly care then act like it.  A little humble pie and sincerity would help alleviate our frustrations and give us confidence that things could still work out.
7. Inaccessible service numbers - their website does it's best to hide any customer service numbers.  We've had to scrap and even then we've gotten meager results.  Megan waited on hold for over 50 minutes with the Dublin HQ and never got an answer.  That's unacceptable and costly for us.

Aer Lingus - help us #freeourluggage